Shipping
USA Shipping Rates
Black Friday Processing Delays
27.11.24 - 04.12.24
Dispatch delays will occur during Black Friday week 27.11.24 - 04.12.24.
Please consider this extra delivery lead time.
Orders are shipped from a 3rd party logistics centre in Texas, USA, which is on CST time. Tracking information will be sent via email.
If you have any queries regarding your order please contact support@piyama.com.au and we will respond within 24 hrs.
Christmas Delivery Cut-Offs
USA
Standard (2-5 Business Days): Tuesday December 17th, 2024
Express (2 Business Days): Wednesday December 18th, 2024
Canada
International Priority [4-5 Business Days] - Friday December 13th, 2024
Delivery Duties Paid (DDP) Service
UK
International Priority [4-6 Business Days] - Friday December 13th, 2024
Delivery Duties Paid (DDP) Service
Rest of World
International Priority DDP [6-14 Business Days] - Friday December 6th, 2024
NEW USA WAREHOUSE
Why can't I find all your products?
We recently split off our US website to a domestic warehouse, located in Texas.
This store is stocking a core collection of styles, and over time we will expand the range and add additional categories (such as Men's & Children's).
You are still welcome to shop our main store, based in Australia: www.piyama.com.au
Please note each store now operates independently and is subject to its own shipping & return policies.
International Shipping Rates
Canada
International Priority DDP [4-5 Business Days] - Rate calculated at checkout
We offer a Delivery Duty Paid (DDP) service, which collects import duties and taxes upfront. This allows for a smoother customs clearance and faster delivery. We partner with PassPort Shipping to guarantee a more reliable and transparent cross-border service.
Import duties and taxes will be calculated on the checkout page based on location, quantity and order value. A breakdown of all fee's (shipping, duties and taxes) will be shown on the checkout page.
UK
International Priority DDP [4-6 Business Days] - Rate calculated at checkout
We offer a Delivery Duty Paid (DDP) service, which collects import duties and taxes upfront. This allows for a smoother customs clearance and faster delivery. We partner with PassPort Shipping to guarantee a more reliable and transparent cross-border service.
Import duties and taxes will be calculated on the checkout page based on location, quantity and order value. A breakdown of all fee's (shipping, duties and taxes) will be shown on the checkout page.
Europe
International Priority DDP [7-9 Business Days - Rate calculated at checkout
We offer a Delivery Duty Paid (DDP) service, which collects import duties and taxes upfront. This allows for a smoother customs clearance and faster delivery. We partner with PassPort Shipping to guarantee a more reliable and transparent cross-border service.
Import duties and taxes will be calculated on the checkout page based on location, quantity and order value. A breakdown of all fee's (shipping, duties and taxes) will be shown on the checkout page.
Rest of World
International Priority DDP [6-14 days] - Rate calculated at checkout
We offer a Delivery Duty Paid (DDP) service, which collects import duties and taxes upfront. This allows for a smoother customs clearance and faster delivery. We partner with PassPort Shipping to guarantee a more reliable and transparent cross-border service.
Import duties and taxes will be calculated on the checkout page based on location, quantity and order value. A breakdown of all fee's (shipping, duties and taxes) will be shown on the checkout page.
Shipping FAQ's
warehouse location
We work with a third party logistics company in Forth Worth, Texas, USA. All orders will be dispatched from this location.
Processing Times
Orders are processed Monday to Friday within 24 hours of placement. Orders are shipped from a 3rd party logistics centre in Texas, USA which is on CST time. Tracking information will be sent via email.
*Dispatch delays may occur during peak sale periods (eg. Black Friday)
Please note any Federal and Texas State Public Holidays will affect dispatch times.
Order tracking
You will receive a shipping confirmation email with your unique tracking number once your order has been dispatched. Click on the link to see your shipment updates.
You can also track your order via https://tracking.piyama.com/.
*Please check your spam folder if you cannot find your shipping email, or contact support@piyama.com.au.
wedding deadlines
USA orders: We strongly suggest adding a 5 business day buffer to your chosen shipping method to allow for any unexpected delays.
REST OF WORLD orders: We strongly suggest adding a 10 business day buffer to your chosen shipping method to allow for any unexpected shipping/import delays.
Signature waiving (International customers)
We strongly advise against authorising a signature release on international deliveries. As soon as the signature is released, we or the courier are not liable for lost or stolen parcels; ie no claim can be pursued.
