Returns

We gladly accept returns 30 days from order dispatch. Please read our policy carefully to ensure your return meets all requirements. Returns that violate our policy will be refused and sent back to you.

All returns must be lodged via the Piyama returns portal within 30 days of order dispatch.

For USA returns, we charge a flat rate of $10 USD, and international returns will be calculated during return lodgement.

To be eligible for a return, your item must be unused / unwashed, with tags still attached, and in original condition. It must also be folded neatly inside the original garment bag (where possible).

All sale items are considered final sale.

We do not offer exchanges, returns or refunds on any items included in our SALE collection. These are final clearance. 

Should the item be deemed faulty, a replacement item will be offered. Should the replacement item be unavailable, a store credit equal to 100% of the items value will be offered. Please email support@piyama.com.au if this applies.

We offer refunds or 110% store credit on non-sale items.

Please read the below section if you have used a coupon code on your order, as the conditions regarding refund eligibility will change.

Customer is responsible for return shipping costs. Original shipping fees are non-refundable.

We do not offer refunds on any purchases made using a coupon code of 20% or greater. 

Instead we offer 100% store credit. See below for details:

No coupon - refund or 100% store credit

10% coupon - refund or 100% store credit

15% coupon - refund or 100% store credit

20% + coupon - 100% store credit only

We offer instant exchanges on same product only, for USA customers only.

This allows customers a faster way to process an exchange, and have the new order shipped out immediately with no delay. This also helps secure desired items before it goes out of stock. The original order must be returned within 14 days, and credit card details are collected for security & authorisation purposes. Credit cards will be charged in full for orders that are not returned within the strict timeframe.

All exchange orders will be re-shipped with standard 2-5 day shipping

Unfortunately we do not offer exchanges for International customers at this time.

We do not offer returns or exchanges on gifted items at this time.

Flat rate return fee (refund) - $10 USD

Flat rate return fee (store credit) - $5 USD

Flat rate exchange fee - $15 USD

Original shipping costs are non-refundable.

We partner with EasyShip for return shipping labels.

We offer returns for refunds or store credit for Canada & United Kingdom (in line with our policy). No exchanges are available for international orders at this time.

International return labels will be calculated during return lodgement via the online returns portal. Prices will vary based on location and shipment size.

We partner with EasyShip for return labels.

We offer returns for a refund or store credit (in line with our policy). No exchanges are available for international orders at this time.

For "Rest of World" returns, we do not provide return labels. Customers will need to arrange the return at their own expense.

Orders placed between the 1st November - 20th December 2024 will be eligible for an extended return period until 19th January 2025.

Please allow 2-3 business days after delivery for our partner warehouse to process your return. You will be notified via email once your return is complete.

The following recommendation is for those planning to purchase a bridal bundle.

If you are unsure about sizing, we recommend purchasing 1 item at full price as a "size test" to keep the option for a refund. If the test order fits, we will apply the bridal bundle discount retroactively across both the test and bulk order. Please email support@piyama.com.au with both order #'s to request this adjustment if this applies to your orders.

Please refer to the Coupon Code section in our Policy above for further details.

Please note refunds can only be processed back to the original payment method. Please allow 3-5 days for the refund to appear back in your account.

If you have any queries relating to our policy please don't hesitate to reach out to support@piyama.com.au to discuss prior to ordering. 

Store credits will be issued once your return has been received and inspected at our warehouse.